Frequently Asked QuestionsRelics & Rarities

If I can't visit your shop, how can I trust you?

We believe trust is earned. We’re hard at work to ensure our business is transparent at every step of the way:

  1. Our address is clearly mentioned on our website, and we don’t shy away from providing more detail.
  2. We’re backed by a reputable collector who has been running his own business for over 20 years.
  3. We stay in touch with you throughout the sales process via live chat, email, phone, instant messaging, even WhatsApp.
  4. You can request to see the antique live, in real time via Skype conferencing, before we pack it for shipping so you can be sure it’s the right item.

Can I buy something without creating an account?

Yes! If you’d rather not create an account, you can just send us the required details via your preferred mode of communication (email, chat, WhatsApp, or phone) and we’ll place the order after confirmation. However, you’ll need an account if you want to review your purchase.

If I change my mind, can I get a refund?

Once an item is shipped, we can no longer issue you a refund. However, if you change your mind before that, we’ll issue you a refund minus any bank charges incurred by the reversal/transfer process. Antiques are not typically an impulse buy so we don’t think this should be a problem.

I have a suggestion to make/something isn't working properly.

Our website is currently in its beta phase. If you spot something you think could be improved or isn’t working as well as it should, let us know! We’re always happy to receive feedback that can help us improve the shopping experience for you.